Customer Service Information
Orders may be mailed, faxed or emailed.
Hours: 7:30 a.m. - 4:30 p.m. Mountain Time
Customer Service Phone: (801) 326-1349
Fax: (801) 677-2449
See here for all forms, pricing sheets, and more.
We no longer provide paper catalogs. Please see retail downloads for more information.
Pricing and Ordering
To place an order, please mail, fax, or email your order to the contact information above. For more information on pricing, please see here.
To become a Karen Foster Design customer fax or mail a completed and signed Wholesale Application and completed and signed Tax Exemption Form to Karen Foster Design. New international customers must include an equivalent business document or proof of ownership. A signed application must be received prior to account set-up. Wholesale applications are available via the links below. Your customer number will be assigned after receipt of your first order. Please read our Wholesale Info - Policies and Procedures.
Minimum Order(s) Opening Orders are $250 Re-orders are $100
When establishing your account, please indicate whether or not you accept backorders. Backorders will ship unless you indicate otherwise. If backordered items are not available to ship within 120 days, backorders will be cancelled. Only backorders over $50 will be processed and shipped. Backorders under $50 will be cancelled. Shipping will be charged for all domestic backorders. Backorders will not ship to international accounts unless specifically requested. If an account is past due or on credit hold, all backorders will be put on hold for 30 days. If account is not brought back within good standing or credit card does not approve within 30 days all backorders will be cancelled.
Orders with a declined credit card will be put on hold for thirty days during which time you will be contacted for alternate payment. If the card does not approve within 30 days, or if we are not supplied with another form of payment, the order will be cancelled. For your protection, credit card information is no longer kept on file. You will be required to provide a credit card number each time an order is placed.
Standard shipping rates will apply to all orders, including international orders. International accounts may use other freight forwarders if prior arrangements have been made. All back orders over $50 will be charged actual shipping costs. Freight carrier is subject to change without notice.
Damages or shortages must be reported within five (5) business days of receipt of goods in order for a claim to be honored. Credit for damaged products will be honored only if the original packaging is retained for inspection.
Changes to orders will be accepted only before the order has been entered into sales order and sent to the warehouse for fulfillment. If the order has been entered into our system and sent to the warehouse for fulfillment, order changes will not be accepted. Order cancellation must be received in writing prior to shipment.
We will gladly expedite your order upon request. However, requested rush orders will include a $50 rush fee.
A 20% restocking fee will be charged on returns for any reason other than damage, manufacturer defect or manufacturer error. Karen Foster Design does not sell on consignment and will not buy back product that does not sell.
Consumer Shows & Conventions
If you are planning to exhibit and sell at a consumer scrapbook/craft show or convention, please let us know. We have programs available to retailers who represent us. Please contact Customer Service at 801-326-1349 or email for more information.