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Karen Foster Design Wholesale Information

Customer Service Information
Orders may be mailed, faxed or emailed.
Hours: 7:30 a.m. - 4:30 p.m. Mountain Time
Customer Service Phone: (801) 326-1349
Fax: (801) 677-2449
Email: customerservice@karenfosterdesign.com

Catalog Requests
Karen Foster Design catalogs are available to retailers only. Catalog requests must be submitted online. All catalog requests will be reviewed for approval. Please allow 30 days for approval process and shipping time. Fill out and submit a catalog request form.

New Accounts
To become a Karen Foster Design customer fax or mail a completed and signed wholesale application and completed and signed tax exempt form to Karen Foster Design. New international customers must include an equivalent business document or proof of ownership. A signed application must be received prior to account set-up. Wholesale applications are available via the links below. Your customer number will be assigned after receipt of your first order.

Minimum Order(s) Opening Orders are $250 Re-orders are $100

Notice of Inactive Accounts
Please be aware that any Karen Foster Design account that remains inactive for one year is subject to deletion. Retailers must place an order at least once a year to keep their account active. Retailers with deleted accounts must re-apply for a new Karen Foster Design account before a new order can be placed. Please see the information listed on this page for new account application procedures. All new accounts require a $250 minimum opening order.

Credit Terms
Credit terms are available to U.S. customers who have been in business for at least one year. To be considered for credit terms, a completed and signed credit application must be faxed or mailed to Karen Foster Design; you will receive notification of your terms upon approval. Invoices are due within terms from date of invoice and finance charges will accrue on past due balances. Customer is responsible for any and all costs (including reasonable attorney fees) associated with collection of any balance owed to KFD. Orders will only ship if the account is current and prepayment is required for all orders exceeding the credit limit. International accounts require prepayment and are not eligible for credit terms. For your convenience our credit application is available below.

Backorders
When establishing your account, please indicate whether or not you accept backorders. Backorders will ship unless you indicate otherwise. If backordered items are not available to ship within 120 days, backorders will be cancelled. Only backorders over $50 will be processed and shipped. Backorders under $50 will be cancelled. Shipping will be charged for all domestic backorders. Backorders will not ship to international accounts unless specifically requested. If an account is past due or on credit hold, all backorders will be put on hold for 30 days. If account is not brought back within good standing or credit card does not approve within 30 days all backorders will be cancelled.

Credit Cards
Orders with a declined credit card will be put on hold for thirty days during which time you will be contacted for alternate payment. If the card does not approve within 30 days, or if we are not supplied with another form of payment, the order will be cancelled. For your protection, credit card information is no longer kept on file. You will be required to provide a credit card number each time an order is placed.

Shipping
Standard shipping rates will apply to all orders, including international orders. International accounts may use other freight forwarders if prior arrangements have been made. All back orders over $50 will be charged actual shipping costs. Freight carrier is subject to change without notice.

Damages/Shortages
Damages or shortages must be reported within five (5) business days of receipt of goods in order for a claim to be honored. Credit for damaged products will be honored only if the original packaging is retained for inspection.

Order Cancellation/Changes
Changes to orders will be accepted only before the order has been entered into sales order and sent to the warehouse for fulfillment. If the order has been entered into our system and sent to the warehouse for fulfillment, order changes will not be accepted. Order cancellation must be received in writing prior to shipment.

Past Due/Hold Accounts:
All accounts with a past due balance or accounts on credit hold will have all standard orders and backorders put on hold for 30 days. If the account is not brought back to good standing within that 30 day period all standard orders and backorders will be canceled.

Rush Orders
We will gladly expedite your order upon request. However, requested rush orders will include a $50 rush fee.

Restocking
A 20% restocking fee will be charged on returns for any reason other than damage, manufacturer defect or manufacturer error. Karen Foster Design does not sell on consignment and will not buy back product that does not sell.

Consumer Shows & Conventions If you are planning to exhibit and sell at a consumer scrapbook/craft show or convention, please let us know. We have programs available to retailers who represent us. Please contact Customer Service at 801-326-1349 or customerservice@karenfosterdesign.com for more information. For a list of 2010 consumer shows see the retailer forms below.

Donations
Karen Foster Design is happy to donate products; however, we are unable to fulfill all requests due to the volume of inquiries. We are currently providing trade donations only. Please contact us directly if you would like to request a donation.

Retailer Forms
Wholesale Application
Wholesale Info - Policies and Procedures
Credit Application
Tax Exemption Form
Blank Order Form
Angel Policy

© Copyright 2016 Karen Foster Design, Inc. Fostering Creativity® – All Rights Reserved.